Why should I pre-register?
Pre-registration is the only way to guarantee access into MTAC. The convention has a maximum capacity, and when we're sold out - that's it!
Can I order multiple memberships?
Yes. Select the appropriate membership product and modify the quantity on your shopping cart page within the online store. Be sure to hit the "Update Cart"
button to effect your quantity. Please note, all memberships purchased under a single name can only be picked up by that individual at the convention.
Can I place an order for someone else?
Yes. However, as you are placing your order through our online store please be certain to specify the name of the person paying for the order in the billing information category. The name of the person picking up the membership and actually attending the convention must be specified in the delivery information category. Please review all information to make sure it is correct before confirming your order.
Do I have to pay for my order immediately?
Yes. PayPal orders must be paid for during the ordering process. Check and money orders must be received within 2 weeks of order submission. Unpaid orders are deleted and must be replaced.
What if my payment is returned for insufficient funds?
Returned checks are subject to a $20 service fee. This fee is in addition to any fees that your financial institution may charge you. If your payment is returned due to insufficient funds (NSF) a member of the MTAC Revenue Department will contact you with instructions for payment. All outstanding debts MUST be paid in full before access to MTAC will be granted.
Are child and parent passes available?
Children five and under are free with the purchase of a full admission by adult. Limit two children per adult pass. Parent passes are available on-site at a rate of $10 per day. Limit one pass per two regular passes.
How do I check the status of my order?
Your orders and their statuses are available for viewing via your account on the online store.
What do the order statuses mean?
Orders marked as “Submitted” have just been placed. Once your payment is processed your order is shifted to a “Confirmed” status. “Archived” orders are orders placed for previous year's conventions.
Will I receive anything relating to my membership in the mail?
No. There are no physical tickets/memberships/passes mailed out prior to the convention. Your badge will be available for pickup on-site at the convention. Please be sure to bring a copy of your order confirmation along with your photo ID with you to MTAC.
What are the hours of registration at the convention?
Thursday, April 2, 2009 - 7pm to 9pm (Early Bird Check-In is only available for people who have already pre-registered [order must include Friday] and paid).
Friday, April 3, 2009 - 9am to 8pm
Saturday, April 4, 2009 - 9am to 6pm
Sunday, April 5, 2009 - 9am to 2pm
How do I qualify for Early Bird Check-In?
You must pre-register and make your payment on time and your reigstration must include Friday.
What if I lose my badge?
A single replacement badge is available from registration at a reduced cost once your information has been verified. Any further badge losses will require full, at-door price, to be replaced.
I have already placed my order but am unable to attend the convention, now what?
MTAC does not offer refunds. Memberships may be transferred or credited to the following year at MTAC. Please
contact our Director of Pre-Reg to begin the process. Transfer or credit requests must be made no later than March 19, 2009.
Can I recover a lost password for the online store?
A password recovery function is available
here. Please copy and paste the password as it is sent to you. Further issues relating to accessing your online account can be directed to our
Director of Pre-Reg.
Every time I try to log in I keep getting the same log in page, why?
I bet you're using AOL. AOL is known for not playing well with our online store. Try using a stand alone web browser (Safari, Internet Explorer, Netscape, etc), that should fix your problem and allow you to log in to your account.
My question wasn't answered here, now what?
Please contact our
Director of Pre-Reg via email.
